Frequently asked questions
What is your turnaround time?
We do our best to fulfill and ship orders out within 5-7 business days, sometimes sooner. Please note that turnaround time may be longer during holidays and can also depend on current production schedule.
Do you accept returns or exchanges?
Because our items are custom to your specifications, we do not accept returns or exchanges and all sales are final. However if there is an issue with your order, please reach out to us directly via email at fiftytwoandco@gmail.com.
Please note that we do not offer refunds for delays due to shipping. We do not have any control once the package is turned over to the shipping carrier. If you need your order by a certain date, please email us first so we can let you know if that date is possible or not.
Are you able to send me a proof before shipping out my product?
We do not send any finished engraved and or cut proofs. The only proof we can send if requested is a digital design proof.
How can we reach you?
We can be reached by filling out the contact form in the Contact section of the website, on Facebook or you can send us an email at fiftytwoandco@gmaill.com. We do our best to answer each message in a timely manner!
